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Dyson covers circuit board in glue

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Short summary of the incident using references.[1] Usually 2-3 sentences that summarize the contents or the article. When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.

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Background

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Information about the product/service history to provide the necessary context surrounding the incident

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Incident

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The layer of glue that is applied to the circuit board
The layer of glue that is applied to the circuit board.

In November 2022, it was discovered that Dyson had started applying a thick layer of rubbery glue to the circuit board to make up for the poor encapsulation of the PCB which would allow dust or moisture to enter. This makes repairs that require access to the PCB more labor intensive, as removal of the glue can damage the PCB, brittle connectors, or wires captured by the glue. The power button breaking is a relatively common issue in Dyson vacuums.[2] Failing capacitors is another failure mode that requires access to the PCB.[3]

Before this addition of glue, some customers who repaired their vacuum cleaner pointed out that the trigger design was flawed on the Dyson V11, and would easily stick or even break.[4]

Dyson's response

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A Dyson employee stated: "Yes, I can assure you it’s a normal thing. The glue prevents you from replacing the button yourself."[2]

Consumer response

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Customers are no longer able to replace the power button without having to buy a new housing.[5] The prices of these housings range from $80 to $200, which are prices for which other brands sell full vacuum cleaners.[6]

References

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  1. ↑ ref goes here
  2. ↑ 2.0 2.1 Tigchelaar, Robbert (16 Nov 2022). "Dyson Button Replacement is no Longer Possible with New Stick Vacuums". vacuumtester. Archived from the original on 29 Nov 2022. Retrieved 11 Dec 2023.
  3. ↑ LeftyMaker (22 Apr 2026). "How a $1 Part Broke an $800 Vacuum (And Was it on Purpose?)". YouTube. Archived from the original on 20 Sep 2026. Retrieved 6 Sep 2026.
  4. ↑ Gary (6 Jul 2021). "Others seeing issues with Dyson V11 power switch?". ifixit. Archived from the original on 16 Feb 2026. Retrieved 6 Sep 2026.
  5. ↑ Tigchelaar, Robbert (14 Nov 2022). "Dyson Trigger Replacement (V6, V7, V8, V10, V11 and V15)". vacuumtester. Archived from the original on 20 Aug 2025. Retrieved 20 Aug 2025.
  6. ↑ Rossmann, Louis (24 Nov 2022). "Dyson's repair procedures suck, unlike their vacuum". YouTube. Archived from the original on 2 Apr 2023. Retrieved 6 Sep 2026.
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