Chick-fil-A
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| Basic information | |
|---|---|
| Founded | 1946-05-23 |
| Legal Structure | Private |
| Industry | Food |
| Also known as | |
| Official website | http://www.chick-fil-a.com/ |
Founded in 1946, Chick-fil-A, Inc. is an American fast food chain that specializes chicken related products like chicken sandwiches or chicken tenders. The company sponsors organizations like the WinShape Foundation.
Consumer-impact summary
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Incidents
[edit | edit source]This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Chick-fil-A category.
Chick-fil-A sharing video data with Facebook (2023—Present)
[edit | edit source]In January 22, 2023, the company was hit with a lawsuit over allegedly sharing details on what consumers watch on their website to Facebook using Facebook Tracking Pixel.[1] The lawsuit is still in progress as of March 7, 2026.
Data breach (December 2022—October 2023)
[edit | edit source]Unknown hackers infiltrated the company's systems through a third party source, allowing access to over 71,000 customers' information that includes;[2]
- Names
- Emails
- Credit and debit card (only last 4 digits)
- Chick-fil-A membership numbers
- Amount of Chick-fil-A credits
- Phone numbers (if saved in account)
After several reports came in from customers, Chick-fil-A conducted an investigation in January, finding the approximate date of the attack to be between December 18, 2022 and February 12, 2023. On March 2, Chick-fil-A issued a email to affected customers and added "rewards" to affected accounts.[3][4] Four days later, customers filed class action lawsuits against the company for failing to secure users' data through their cybersecurity practices. On October 11, 2023, the plaintiffs reached a closed settlement agreement with the company.[5]
Falsely advertised delivery fee and hidden delivery fees
[edit | edit source]Several customers filed a lawsuit against the company for marketing their delivery prices as free or $2.99-3.99 deliveries, but charging customers up to 20-%30 more for delivery orders.[6][7] The lawsuit reached a settlement of $4.4 Million that requires the company to give eligible customers $29.25 in cash or gift card transaction.[8][9]
Products
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See also
[edit | edit source]References
[edit | edit source]- ↑ Rizzi, Corrado (27 January 2023). "Class Action Claims Chick-Fil-A Secretly Shares Consumer Video-Viewing Data with Facebook". Classaction. Archived from the original on 10 May 2026. Retrieved 7 March 2026.
- ↑ "Chick-fil-A Confirms Data Breach". Hodgson Russ. 20 March 2023. Archived from the original on 8 Jun 2026. Retrieved 7 March 2026.
- ↑ "Chick-fil-A confirms data breach that impacts 70K+ accounts". Top Class Action. 9 March 2023. Archived from the original on 29 Mar 2023. Retrieved 7 March 2026.
- ↑ Arghire, Ionut (3 March 2023). "Data Breaches Over 71k Impacted by Credential Stuffing Attacks on Chick-fil-A Accounts". Securityweek. Archived from the original on 22 Sep 2025. Retrieved 7 March 2026.
- ↑ McCroskey, Kelsey (9 March 2026). "Chick-fil-A Data Breach Affecting Over 71K People Triggers Class Action Lawsuit [UPDATE]". Classaction. Archived from the original on 17 Jan 2026. Retrieved 7 March 2026.
- ↑ Stump, Scott (29 January 2024). "Chick-fil-A's $4.4 million lawsuit settlement: Eligible customers need to file a claim ASAP". Today. Archived from the original on 28 May 2026. Retrieved 7 March 2026.
- ↑ Heier, Bernadette (18 October 2023). "Chick-fil-A Settles $4.4M Lawsuit as Customers Demand Delivery Price Transparency". Food on Demand. Archived from the original on 22 Jul 2025. Retrieved 7 March 2026.
- ↑ "Chick-fil-A delivery fees $4.4M class action settlement". Top Class Action. 6 December 2023. Archived from the original on 2026-09-16. Retrieved 7 March 2026.
- ↑ Styf, Jon (10 October 2023). "Chick-fil-A settles class action over delivery price increases for $4.4M". Top Class Actions. Archived from the original on 17 Sep 2025. Retrieved 7 March 2026.