EE

EE
Basic information
Founded	2010-04-01
Legal Structure
Industry	Telecommunications
Also known as
Official website	https://ee.co.uk/

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EE is a telecommunications provider in the UK offering mobile phone and broadband services. It was founded as a merger between Orange and T-Mobile, and is part of BT Consumer.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

User freedom
User privacy
Business model
Market control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the EE category.

Door-to-door sales in restricted areas (May 2026)

EE employs door-to-door sales tactics which have been reported to ignore official no cold calling areas and door signage. Note that this is only mentioned via social media post but is reported as a repeat occurrence.^[1]

It is also mentioned that they have used tactics similar to scammers, informing customers of other providers that their internet services are due to be switched off.^[2]

Home routers used for public EE Network (July 2026)

EE home broadband customers may find that the provided "EE Hub" broadcasts two wireless networks. One is the secured Wi-Fi network for the customer. The other is an unsecured network (in terms of WPA or similar) named "EE Wi-Fi". This second network forms part of the EE public Wi-Fi network.^[3] Any customer of EE can connect to this and login for free internet access. Alternatively, non-EE customers can pay for time-limited access.

According to the EE FAQs regarding their public Wi-Fi:

What speed can I get with EE WiFi? When connected to an EE WiFi hotspot, the speed you experience will depend on several factors. These include the device you're using, how many other people are connected, how far from an Access Point you are and also the network speed in the particular venue you are in. In all cases, the speed you experience should be suitable to complete most online functions.^[4]

It is unclear if there are any differences between EE's public Wi-Fi hosted in locations such as public gyms, compared to the public Wi-Fi hosted by home routers. It is also not specified if there is any quality-of-service (QoS) technology being used to prevent a homeowner's service from being affected by the public network.

There is also no suggestion that a homeowner would receive any discount or compensation for degraded service (e.g. if a 500mbps line is reduced to 400mbps due to 100mbps being used for the public network). There are posts suggesting that disabling the feature may, however, prevent the homeowner from accessing other public hotspots.^[3]

Forum posts from 2024 suggest the feature is enabled by default^[5] with an opt-out option via a customer portal, while others suggest the feature is a mandatory part of the contract and the only way to avoid it is to use a non-EE router.^[6]

It is also uncertain if the customer is provided any information on this feature of the EE Hub they are provided with.

Products

This is a list of the company's product lines with articles on this wiki.

Example product line one (release date): Short summary of the product's incidents.
Example product line two (release date):