Optus
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| Basic information | |
|---|---|
| Founded | 1981 |
| Legal Structure | Private |
| Industry | Telecommunications |
| Also known as | |
| Official website | https://optus.com.au |
Optus is an Australian telecommunications company providing mobile and broadband services. It is Australia's second-largest telecommunications provider and has been wholly owned by Singapore Telecommunications (Singtel) since 2001.[1]
Consumer-impact summary
[edit | edit source]
Incidents
[edit | edit source]Misleading NBN disconnection claims (2018–2019)
[edit | edit source]On 24 May 2018, Optus emailed 138,988 of its mobile customers claiming that their existing home broadband services, provided by competitors, would be "disconnected very soon", and encouraging them to switch to its National Broadband Network (NBN) broadband services "before it's too late".[2] The ACCC brought Federal Court proceedings against Optus in June 2019, saying it was concerned that the emails created a false sense of urgency and may have discouraged customers from shopping around for the best available deal.[2] In December 2019, the Federal Court found the claims misleading or deceptive, as the customers who received the email were not facing immediate disconnection of their existing services, and ordered Optus to pay $6.4 million in penalties.[2] It was the second time in two years that the Federal Court had ordered Optus to pay significant penalties for misleading consumers about the need to acquire NBN services in ACCC proceedings.[2] Optus co-operated with the ACCC's investigation and the proceedings.[2]
Products
[edit | edit source]Optus provides mobile and broadband services, including NBN plans; as of 2019 the Optus Group had more than 1.1 million broadband customers and a 30 per cent overall market share.[2]
See also
[edit | edit source]References
[edit | edit source]- ↑ "Singtel confirms talks to sell Optus stake as regulatory pressure mounts". The Straits Times. 2026-07-30. Archived from the original on 31 Jul 2026. Retrieved 2026-09-27.
- ↑ 2.0 2.1 2.2 2.3 2.4 2.5 "Optus to pay $6.4 million for misleading NBN disconnection claims". Australian Competition and Consumer Commission. 2019-12-02. Archived from the original on 11 Feb 2026. Retrieved 2026-09-27.