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Chipotle

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Chipotle
Basic information
Founded 1993-07-13
Legal Structure Public
Industry Food
Also known as
Official website https://chipotle.com/

Chipotle Mexican Grill, Inc., also known as Chipotle is an American chain of fast casual restaurants primarily serving burritos and bowls across over 4000 locations globally. It was founded on 13 July 1993. The company has created several companies delving into a range of food items and services such as the Pizzeria Locale, ShopHouse Southeast Asian Kitchen, Tasty Made, Farmesa, and Soul Daddy. However all of these have since been shut down.[1]

Consumer-impact summary

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Customer safety

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Chipotle has faced a numerous amount of health violation incidents over the years, including multiple incidents involving Norovirus and E. Coli.

Customer privacy

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Chipotle has faced three data breach incidents, and has deliberately used multiple forms of customer data without consent.

Business model

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In the early 2020s, Chipotle was criticized for the shrinkflation of their servings, where larger portions had formerly been an expected piece of the Chipotle restaurant experience.[2][3] However, despite some initial denial of the issue, Chipotle pursued efforts to restore its reputation on portion sizing following the incident.[4]

Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Chipotle category.

Data Breaches (2004, 2017, 2019)

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2004 Data Breach

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Around 2004, Hackers gained access to Chipotle payment systems, stealing customers data labelled as "Track 2" that contained customers name, card number, card expiration date, and card verification number. Chipotle found out about the attack in August after their merchant bank informed the company of the attack. Although specific details aren't publicized, through fillings with the Securities Exchange Commission:, the company lost an estimate $4.3 million in revenue starting 2004 through 2006.[5]

2017 Data Breach

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Between 24 March to 18 April, hackers were able to infiltrate Chipotle point of sale systems through a malware attack, affecting over 2,250 locations globally and resulting in some customers name, card number, expiration date, and verification code information being stolen. On 25 April, Chipotle disclosed and started an investigation into the incident. Additionally The company claimed no other information was collected.[6]

“During the investigation we removed the malware, and we continue to work with cyber security firms to evaluate ways to enhance our security measures,” In addition, we continue to support law enforcement”s investigation and are working with the payment card networks so that the banks that issue payment cards can be made aware and initiate heightened monitoring.”[7]

This resulted in a lawsuit being filed against Chipotle on 04 May for failure to conduct adequate security measures and prevent future breaches.[5] A settlement was reached in 2019, compensating customers affected between 24 March and 18 April $250 or $10000.[8]

2019 Data Breach

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Around April 2019, people posted on Reddit and Twitter (now X) that their accounts were being used to order food across different locations.[9] A spokesperson at Chipotle responded by saying the attack was due to credential stuffing, however several customers claimed to have unique passwords specific to Chipotle.[10] The exact amount of customers affected, along with specific dates towards fixing the vulnerability and names of perpetrators, still remains unknown.

False Advertising on non-GMO foods (2015)

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On 28 August 2015, Chipotle was sued for falsely advertising their products not using ingredients containing GMO after conducting an advertisement campaign promising consumers their "G-M-Over it".[11][12] The lawsuits claims the company violated California's False Advertising Law, alleging the company's meat and dairy products came from animals that feed on GMOs. Chipotle responded by saying they've been transparent with customers and alleging they "didn't raise prices because of our move to non-GMO ingredients" [13] On 11 September 2019, a $6.5 million settlement was reached that compensated customers who ordered from 27 April 2015 to 30 June 2016, allowing for $2 cash backs for up to 5 purchases, with document proof awarding $20 for 10 purchases.[14][15]

Misleading Advertisement of Caloric content in foods (2016)

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In November, three customers filed a lawsuit against Chipotle for falsely advertising the quantity of calories contained in various products after eating a Chorizo Burrito that indicated the product will contain 300 calories with an in-store sign, however the actual contents amounted to over 1000 calories.[16] Chipotle responded via a tweet on Twitter (now X) saying; "I'm sorry for the confusion, but we'll make things more clear next time. The 300 calories is for the chorizo."[17] The lawsuit reached a settlement in October 2017 that resulted in Chipotle changing their signs to display correct calories contents and rewarding the plaintiffs $5000.[18]

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In January 2017, Leah Caldwell filed a lawsuit against Chipotle for unlawful advertisement and marketing of her photo, seeking over $2.2 billion in damages.[19] In 2006, Leah Caldwell sat in a Chipotle restaurant when photographer Steve Adams took a photo of her while eating. Before leaving, Steve Adams asked her to sign the sign a release form, however she declined.[20] Around December 2014, she discovered her photo was used as promotion in Florida and Califronia Chipotle restaurants up untill 2015.[21][22] The Lawsuit reached a settlement in 2017, however specific details surrounding the agreement still remain unknown.[18]

Unsolicited SMS Marketing campaigns (2017, 2019, 2023)

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2017 Incident

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On 21 December 2017, Richard Rabinowitz filed a class action lawsuit against Chipotle for allegedly violating the Telephone Consumer Protection Act by sending customers marketing messages without consent through their automatic telephone dialing system. Around 17 November through 18 December, Richard Rabinowitz received 5 messages marketing the newly released Queso. However, the plaintiff claims it wasn't targeted marketing because Queso wasn't positively received by customers.[23] As of March 2026, the lawsuit is still in progress.

2019 Incident

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On 19 June 2019, a lawsuit was filed against Chipotle for allegedly sending customers marketing messages without consent using an automatic dialer for promotion of their products. As of March 2026, the case is still ongoing.[24]

2023 Incident

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On 18 January 2023, Sandra Diaz filed a lawsuit against Chipotle after receiving marketed messages on 31 October without having given consent. The plaintiff alleges the company sent messages to customers using an automatic dialing system, dating to early July 2021.[5] As of March 2026, the lawsuit is still in progress.

Customer account hacks (2018-2019)

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In late 2018 and early 2019, Chipotle customers took to social media platforms Reddit and Twitter (now X) to post their complaints regarding their online Chipotle accounts having been hacked. Purported hackers had charged orders to their stored credit cards with bills amounting to as much as $300.[25] Some customers reported not receiving a response from Chipotle after emailing and contacting their support team.[26][27]

In an October interview with TODAY, an Ohio customer said that her Chipotle account had been hacked on the same day as she had signed up.[28] She had received bank alerts regarding multiple orders ranging from $10-$40 USD that had been placed online through her account.

When contacted for comment, Chief Reputation Officer Laurie Schalow told TODAY:

The privacy and security of our customer information is very important to us. Chipotle customer accounts, like customer accounts for many other retail, hotel, and restaurant companies, have had instances of credential stuffing. This occurs where user names and passwords stolen from other companies are tested to see if they work to access accounts at other companies.

Chipotle has not identified any indication that user names and passwords were taken from Chipotle’s network, and Chipotle does not retain the full payment card number after it is used for digital orders.

...We have taken steps to combat credential stuffing including engaging with law enforcement, requiring strong passwords and through technology. We also engage security firms to evaluate our security measures.[28]

Failure of restaurants to accommodate disabled individuals (2021-2022)

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In 2021, Chipotle was involved in a lawsuit that alleged failure to provide access for disabled customers with wheelchairs due to lack of feet comfort in tables and chairs. The case was dismissed in 2022.[29]

Unlawful collection of customer voice data with AI (2022)

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On 24 August 2022, Chipotle was involved in a lawsuit alleging the company's AI voice ordering systems, designed to help customers orders over the phone, collected customers voiceprints without properly disclosing voice collection to customers, violating the Biometric Information Privacy Act.[30][31] As of March 2026, the lawsuit is still ongoing.

Charge of hidden fees to customers

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2021 Incident

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Dating back to 18 December 2019,[32] Chipotle ran several advertisements announcing $1 or $0 delivery fees as a promotion for their newly released products.[33] Several customers on Reddit reported the $1 delivery charge being misleading as the total price was actually higher, sharing their personal experience and frustration at the company.[34] One affected customer, John Dundon, used the Chipotle app in October 2020 to make a purchase, totaling to $38 with an additional $2.86 "Service fee" being applied to his order. In 2021, John Dundon filed a lawsuit against Chipotle for deceiving customers into believing the delivery fee was $1 or free, while charging customers 10% more with a "Service Charge" for delivery orders.[35] The case reached a settlement on 7 March 2022, that compensates customers' purchases with the delivery app between 11 May 2020, and 19 January 2022.[36]

2024 Incident

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Around April 2024, a TikTok user going by the name of Erik posted a video detailing his wife getting an unexpected charge on a Chipotle order. The post would go on to gain around 1.4 million views, sparking controversy about alleged hidden fee practices, with the comment section expressing similar frustration.[37] This resulted in a lawsuit against Chipotle on 31 July 2024, claiming the company charges customers extra for delivery orders through a service fee. As of March 2026, the Lawsuit is still ongoing.[38][39]

Denial of refunds to Gift Cards (2024)

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On 20 February 2024, Kelly Terry filed a lawsuit against Chipotle over refusing customers orders who made purchases using gift cards. The lawsuit alleges Chipotle making more revenue when customers' gift cards don't get used, giving an increase incentive for the company to implement policies such as not refunding gift card purchases for cancelled deliveries, or hacked purchases.[40] In 23 October, a settlement agreement was reached requiring the company pay $145,467 in civil fees, $88,533 in investigative costs, and $12,000 in restitution costs. In the agreement, the company is required to create a website that allows customers to request refunds for gift card purchases, notify consumers they can request refunds for less than $10 purchases, and to refrain from using the information obtained from gift cards for advertising and marketing purposes without consent.[41]

Shrinkflation of portion sizes (2024)

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In the 2020s, Chipotle began to face backlash regarding what appeared to be reduced portion sizes served to customers across their restaurants. The incident reached a boiling point in 2024, prompting some influencers on TikTok to begin a trend wherein they would record employees with their smartphones as their meal was prepared. Those encouraging the trending behavior purported that the outcome would often be a larger portion size.[2]

At the peak of discussion around the topic, Chipotle's Chief Corporate Affairs Officer Laurie Schalow denied the claims, telling CBS MoneyWatch:

Our intentions are to provide a great experience every time, and our meals have always been completely customizable so guests can vocalize or digitally select their desired portions when choosing from the list of real ingredients.

There have been no changes in our portion sizes, and we have reinforced proper portioning with our employees. If we did not deliver on our value, we want our guests to reach out so we can make it right.[2]

CEO Brian Niccol weighed in on the issue in an interview with Forbes.[3] In the clip uploaded to TikTok on May 30th, Niccol claimed:

First, I can tell you the portions have not gotten smaller. One of the things I think is great about Chipotle is if you come into the restaurant, and you want a little more rice, or you want a little more pico... and usually our guys, and women, give them a little more scoop. We always want to give people big portions that get them excited about food. It’s kind of who we are. These are big burritos. They’re big bowls.

Our goal is to give people great experiences. Now if you want double the amount of meat, you’ve got to pay for it. But our goal is to get people really excited about what I believe is really delicious food.[3]

Customers online mocked Niccol over the comments, describing them as out of touch with consumer reality and criticizing the premise that such interactions were commonplace, or reliably honored as if by policy.[3]

In the following Chipotle earnings call in July, Niccol conceded the issue to some degree, noting that "10% or more" of Chipotle restaurants appeared to have needed to be retrained on sizing the portions served to customers.[42]

In the next earnings call in October, CEO Scott Boatwright (then the new interim CEO, following Niccol's departure from Chipotle in August[43]) assured investors that the recent changes seemed to be winning customers back:

We know that portioning is a core equity of ours in the organization, and we are committed to ensuring that we give the right portion to every guest that walks into the building.

We’ve seen strong improvement even through our social channels of people now — it’s a reverse of what we saw earlier in the year, around people posting big burritos, big bowls and really excited about portioning they’re getting in the Chipotle brand.[4]

Partnership with Palantir (2026)

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In September 2026, WIRED reported that Chipotle had partnered with the AI data analytics company Palantir to develop a platform to manage food safety risk in their restaurants. The platform would derive a food safety score from data pertaining to every store's health department scores, pest incidents, and employee illnesses.[44]

Chief Corporate Affairs Officer Laurie Schalow told Newsweek:

Chipotle is piloting a new Food Safety Risk Management Platform designed to provide a more consistent and centralized view of food safety risk across our restaurants.

The platform brings key information together in one place, enabling our teams to more effectively identify trends, prioritize follow-up, and make proactive, data-informed decisions.[45]

Health Violations

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Type Date Details
Hepatitis Outbreak 2008 Through March and April, Chipotle was involved in a Hepatitis A incident through one of its restaurants in La Mesa, California that resulted in 22 affected, with 4 requiring hospitalization. The San Diego County Health and Human Services Agency began conducting an investigation on April 23, and throughout the investigation made several announcements to update the public:[46]
  • On April 23, the County announced 6 individuals affected with Hepatitis.
  • On April 24, it was announced that 6 more individuals were affected, bringing total to 12. The county started interviewing possible affected employees.[47]
  • On April 25, two additional cases of individuals was discovered, bringing total to 14. The county also first reported genders and age range affected, which included 6 females and 8 males between 23-55 years old. [48]
  • On April 28, four more cases was discovered, including 2 females and 2 males, bringing total to 18. Additionally, 26 employees were confirmed to be interviewed and tested, however all came negative with Hepatitis A.[49]
  • On May 1, a male was announced to be infected, amounting the total to 19. [50]
  • On May 5, one male was discovered to be infected, totaling to 20.[51]
  • On May 6, a female was discovered to be infected, totaling to 21.[52]
  • On May 9, an additional case of a female being affected was discovered, totaling to 22 with 10 females and 12 male. The origins of the outbreak wasn't discovered.[53]
Norovirus 2008 In April, 509 people—primarily students—became ill after eating at Chipotle near Kent State University in Kent, Ohio. It was speculated that an employee came to work ill and passed it onto customers, but the true source was never found.[54][55]
E.Coli 2015 (July) In July, it was reported that 5 people became infected with E.Coli in Seattle, Washington, with 2 requiring medical attention. The original source of the bacteria was never found.[56]
E.Coli 2015 (August) In August, 80 customers and 18 employees became ill at a Chipotle restaurant located in Simi Valley Town Center. Although the exact number is unknown, it's speculated that over 200 victims were affected by the outbreak.[56]
Norovirus 2015 In August, over 230 customers became ill in Simi Valley California as a result of inadequate food safety practices at a Chipotle restaurant, with one case of the illness requiring medical attention. Following several complaints of customers and employees becoming ill, the restaurant was inspected on August 24th. The inspection revealed that the operations at the location lacked pest control, sanitation, maintenance, employees with food handlers cards, cleaned and maintained restrooms, and floor tiles. Additionally, there was gaps in soda fountains, mildew on deflector panels inside ice machine, food being held at unsafe temperatures, and grease and food debris in deep fryer. Several more inspections were conducted between August 27th and September 17th, amending some of the food safety violations and implementing conventional food safety handling procedures.[57]
Salmonella 2015 In August, across 22 locations in Newport, Minnesota, 64 people became ill, with 9 individuals requiring medical attention after eating products containing tomatoes served between August 16th and the 28th.[58]
E.Coli 2015 (October) In October, 55 people were infected with STEC O26, with 21 needing hospitalization after eating chipotle at Washington and Oregon. This resulted in the company closing 43 locations, and a investigation was conducted by Center for Disease Control and Prevention.[59]
Norovirus 2017 In Sterling, Virginia, management at a Chipotle restaurant pressured an employee to work while sick, leading to 135 ill after dining in the location between July 13th and the 16th.[60][61]
Vermin 2017 In Dallas, Texas, a rat infestation was discovered at a Chipotle restaurant, with some of the rodents even falling from the ceiling in a viral video.[60]
Clostridium perfringens 2018 Nearly 700 patrons of a Chipotle restaurant in Powell, Ohio reported gastrointestinal issues including nausea, diarrhea and fever between July 26th and the 30th.[62]
Carcinogens 2019 On August 5, The Counter published a report that highlighted Chipotle bowls not being compostable, instead containing polyfluoroalkyl substances (PFAS), a chemical that can cause severe health problems to consumers, including kidney and testicular cancer.[63][64] It is unknown whether any customers have been directly affected by eating out of the bowls. In March 2020, Chipotle introduced new composable bowls that were more safe for the consumer.[65]
Vermin (Alleged) 2025 Around December, a customer filed a lawsuit against Chipotle after allegedly finding a rodent was inside her burrito. The lawsuit alleges she suffered emotional distress, and "severe bodily injuries." Chipotle responded, saying that "internal agents of Chipotle analyzed the evidence both in person and in photographs and are confident the object is a chicken tendon/ligament".[66][67] As of September 2026, no further details about the cases have been revealed nor reported on.
Salmonella 2026 In August, Chipotle released a statement regarding a recall of jalapeños by Coast Citrus Distributors affecting wholesalers and restaurants. They claimed they were able to trace their jalapeños back to a grower in Sinaloa, Mexico, and said that no new product was being sourced from them.[68]

See also

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References

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  1. ↑ Lucas, Amelia (24 Apr 2024). "Chipotle abandons Farmesa Fresh Eatery spinoff after ghost kitchen closes". CNBC. Archived from the original on 25 Apr 2024. Retrieved 17 Sep 2026.
  2. ↑ 2.0 2.1 2.2 Cerullo, Megan (30 May 2024). "Chipotle insists its portions haven't shrunk, after TikTokers claim they did". CBS News. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  3. ↑ 3.0 3.1 3.2 3.3 Raiken, Amber (13 June 2024). "Chipotle CEO widely mocked for response to restaurant's portion sizes". The Independent. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  4. ↑ 4.0 4.1 Willeford, Jacob (31 Oct 2024). "Chipotle CEO reveals customers will see a big change when they order after diners threatened to boycott". The Independent. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  5. ↑ 5.0 5.1 5.2 Rizzi, Corrado (4 May 2017). "Guac Is Extra: Financial Outlet Sues Chipotle Over March '17 Data Breach". ClassAction. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  6. ↑ "CHIPOTLE MEXICAN GRILL REPORTS FINDINGS FROM INVESTIGATION OF PAYMENT CARD SECURITY INCIDENT" (PDF). Chipotle — Security Inciden. 26 May 2017. Archived (PDF) from the original on 21 Mar 2026. Retrieved 13 March 2026.
  7. ↑ TRUȚĂ, Filip (30 May 2017). "Chipotle customers told to 'remain vigilant' as POS hack probe reveals most restaurants affected". Bitdefender. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  8. ↑ "Chipotle Data Breach Class Action Settlement". Top Class Action. 23 July 2019. Archived from the original on 21 Mar 2026. Retrieved 14 March 2026.
  9. ↑ "DATA BREACH AT CHIPOTLE FAST FOOD RESTAURANT, DOZENS OF APP ACCOUNTS WERE HACKED". International Institute of Cyber Security. 24 April 2019. Archived from the original on 21 Mar 2026. Retrieved 14 March 2026.
  10. ↑ Whittaker, Zack (17 April 2019). "Chipotle customers are saying their accounts have been hacked". Techrunch. Archived from the original on 21 Mar 2026. Retrieved 14 March 2026.
  11. ↑ "Food With Integrity --G-M-Over It". Chipotle. 14 March 2026. Archived from the original on 27 April 2015. Retrieved 14 March 2026.
  12. ↑ "Woman Sues Chipotle Over GMO-Free Menu Claims". Food Logistics. 1 September 2015. Archived from the original on 21 Mar 2026. Retrieved 14 March 2026.
  13. ↑ Aubrey, Allison (2 September 2015). "Class-Action Suit Alleges Chipotle's GMO-Free Campaign Is Deceptive". NPR. Archived from the original on 21 Mar 2026. Retrieved 14 March 2026.
  14. ↑ Lalley, Heather (13 September 2019). "Chipotle to pay $6.5M to settle class-action suit over non-GMO claims". Restaurant Business. Archived from the original on 21 Mar 2026. Retrieved 14 March 2026.
  15. ↑ "$6.5 Million Settlement Reached on Eve of Trial in Class Action Lawsuit Against Chipotle Over the Meaning of "Non-GMO"". National Law Review. 16 September 2019. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  16. ↑ McNeal, Stephanie (22 November 2016). "People Are Furious With Chipotle Because They Thought A Burrito Was 300 Calories". BuzzFeed News. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  17. ↑ "Chipotle sued over misleading '300-Calorie' burrit". ABC13. 24 November 2016. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  18. ↑ 18.0 18.1 Smith, Jacob (31 October 2024). "13 Shady Things You Can't Ignore About Chipotle". TheTakeout. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  19. ↑ "Using a Person's Image for Commercial Purposes: Lessons Learned from the Chipotle $2.2 Billion Lawsuit". TarterKrinsky & Drogin. 25 January 2017. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  20. ↑ Pham, Peter (6 January 2017). "Chipotle Faces $2 Billion Lawsuit For Allegedly Using Photo Of Woman Without Permission". FoodBeast. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  21. ↑ Hillen, Brittany (9 January 2017). "Chipotle sued for $2.2b for allegedly using woman's photo without permission". DPreview. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  22. ↑ "A Woman Is Suing Chipotle For $2.2 Billion". HnHH. 22 November 2022. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  23. ↑ Rizzi, Corrado (10 January 2018). "Florida Man Files Class Action Against Chipotle Over Alleged Unsolicited Text Messages". ClassAction. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  24. ↑ Rizzi, Corrado (19 July 2019). "Chipotle Hit with TCPA Class Action Over Alleged Automated Text Messages". ClassAction. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  25. ↑ Luna, Nancy (18 April 2019). "Chipotle customers say the chain is charging them hundreds of dollars in fake orders". NRN. Archived from the original on 17 Sep 2026. Retrieved 17 Sep 2026.
  26. ↑ "Anyone else have their app hacked". Reddit. 16 Mar 2026. Archived from the original on 21 Mar 2026. Retrieved 16 Mar 2026.
  27. ↑ "Chipotle account hacked - ordered with my card to be delivered to his house". Reddit. 9 Dec 2026. Archived from the original on 21 Mar 2026. Retrieved 21 Mar 2026.
  28. ↑ 28.0 28.1 Callahan, Chrissy (17 October 2019). "Chipotle customers say the chain is charging them hundreds of dollars in fake orders". Today. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  29. ↑ White, Brian (16 February 2021). "Chipotle, Takao, Baby Blues-Bar-B-Q Chains Accused in ADA Lawsuits". Top Class Action. Archived from the original on 21 Mar 2026. Retrieved 14 March 2026.
  30. ↑ Rizzi, Corrado (26 August 2026). "Applebee's, Red Lobster, Other Restaurants Hit with Biometric Privacy Suit in Illinois Over AI Voice Ordering Systems". ClassAction. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  31. ↑ "Applebees, Chipotle, other restaurants face class action alleging automated voice ordering technology data privacy violations". Top Class Action. 29 August 2022. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  32. ↑ "Chipotle Intercepts All Types Of Delivery Fees To Kick Off Its Free Delivery Bowl". Chipotle. 15 March 2026. Archived from the original on 10 February 2026. Retrieved 15 March 2026.
  33. ↑ "Chipotle Mexican Grill TV Spot, '$1 Delivery: Straight To Your Door'". Ispot. 12 May 2020. Archived from the original on 7 October 2022. Retrieved 15 March 2026.
  34. ↑ "PSA: 1$ delivery fee is misleading". Reddit. 22 October 2020. Archived from the original on 21 Mar 2026. Retrieved 15 March 2026.
  35. ↑ Zorzut, Adrian (28 May 2022). "CASH BACK Chipotle customers who got orders delivered could be owed money after $4million lawsuit – see if you can claim". The U.S. Suns. Archived from the original on 28 May 2022. Retrieved 15 March 2026.
  36. ↑ "Chipotle hidden delivery fees $4M class action settlement". Top Class Action. 7 March 2022. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  37. ↑ Singh, Sahib (12 April 2024). "Man Alleges Chipotle Adds 'Service Charge' to Orders, Stirs Debate on Pricing Transparency". Market Realist. Archived from the original on 21 Mar 2026. Retrieved 15 March 2026.
  38. ↑ Rizzi, Corrado (5 August 2024). "New Chipotle Lawsuit Alleges Restaurant 'Cloaks' Costly Service Fee Within Tax Charged for Online Orders". ClassAction. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  39. ↑ Cameron, Jess (9 August 2024). "Chipotle Class Action Lawsuit: Service Fees Disguised as Taxes?". Injury Claims. Archived from the original on 21 Mar 2026. Retrieved 15 March 2026.
  40. ↑ Rizzi, Corrado (22 February 2024). "Chipotle Gift Card Refunds Lawsuit Says Meal Vouchers Are 'Worthless'". ClassAction. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  41. ↑ Hochman, Nathan (23 October 2025). "Chipotle Settles Gift Card Redemption Lawsuit" (PDF). da.lacounty.gov. Archived (PDF) from the original on 14 December 2025. Retrieved 15 March 2026.
  42. ↑ Johnson, Arianna (25 July 2024). "Some Chipotles Actually Were Skimping On Portion Sizes—But 'Generous' Servings Are Priority, Chipotle CEO Says". The Independent. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  43. ↑ "CHIPOTLE ANNOUNCES CEO DEPARTURE". Chipotle Newsroom. 13 Aug 2024. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  44. ↑ Taylor, Kate (16 Sep 2026). "Chipotle Is Working With Palantir to Track Food Safety Risks". WIRED. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  45. ↑ Skinner, Anna (16 Sep 2026). "Chipotle Enlists Palantir on Food Safety Risks After Salmonella Outbreak". WIRED. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  46. ↑ E, Phyllis (23 April 2008). "Hepatitis A in San Diego County". eFoodAlert. Archived from the original on 21 November 2023. Retrieved 15 March 2025.
  47. ↑ "HEPATITIS A UPDATE – APRIL 24, 2008" (PDF). County of San Diego. 24 April 2008. Archived from the original (PDF) on 15 March 2026. Retrieved 15 March 2026.
  48. ↑ "HEPATITIS A UPDATE – APRIL 25, 2008" (PDF). County of San Diego. 25 April 2008. Archived from the original (PDF) on 25 January 2017. Retrieved 15 March 2026.
  49. ↑ "HEPATITIS A UPDATE – APRIL 28, 2008" (PDF). County of San Diego. 28 April 2008. Archived from the original (PDF) on 15 March 2026. Retrieved 15 March 2026.
  50. ↑ "HEPATITIS A UPDATE – MAY 1, 2008" (PDF). County of San Diego. 1 May 2008. Archived from the original (PDF) on 15 March 2026. Retrieved 15 March 2026.
  51. ↑ "HEPATITIS A UPDATE – MAY 5, 2008" (PDF). County of San Diego. 5 May 2008. Archived from the original (PDF) on 4 December 2025. Retrieved 15 March 2026.
  52. ↑ "HEPATITIS A UPDATE – MAY 6, 2008" (PDF). County of San Diego. 6 May 2008. Archived from the original (PDF) on 16 March 2026. Retrieved 15 March 2026.
  53. ↑ "HEPATITIS A UPDATE – MAY 9, 2008" (PDF). County of San Diego. 9 May 2008. Archived from the original (PDF) on 15 March 2026. Retrieved 15 March 2026.
  54. ↑ Taylor, Kate (2 November 2015). "Chipotle has faced major food poisoning outbreaks before". Business Insider. Archived from the original on 21 Mar 2026. Retrieved 15 March 2026.
  55. ↑ Hirsh, April (August 2008). "Outbreak In Ohio: Cost Of The 2008 Norovirus Incident In Kent" (PDF). Policy Matters Ohio. Archived (PDF) from the original on 21 Mar 2026. Retrieved 15 March 2026.
  56. ↑ 56.0 56.1 Marves, Cindy (12 March 2022). "Food Poisoning at Chipotle | A History of Food Safety Issues". Food Poisoning News. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  57. ↑ Flynn, Dan (16 December 2015). "Chipotle's First Norovirus Outbreak in California was Larger Than Boston College's". Food Safety News. Archived from the original on 21 Mar 2026. Retrieved 15 March 2025.
  58. ↑ Murray, Jessica; Kim, Hyun (15 March 2026). "Chipotle Mexican Grill's Food Crisis Conundrum" (PDF). chrie.org. Archived (PDF) from the original on 25 May 2022. Retrieved 15 March 2026.
  59. ↑ "2015 E. coli Outbreak Linked to Chipotle Mexican Grill Restaurants". Center for Disease Control and Prevention. 1 February 2016. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  60. ↑ 60.0 60.1 "Chipotle's recent norovirus outbreak was the result of lax sick-policy enforcement". CNBC. 25 July 2017. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  61. ↑ "Health Dept.: 135 ill after eating at Va. Chipotle, 2 test positive for norovirus". 13 WHAM. 24 July 2017. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  62. ↑ "Chipotle confirms cause of foodborne illness at Ohio restaurant". CNBC. 16 Aug 2018. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
  63. ↑ McCarthy, Kelly; Strauss, Eric (9 August 2019). "Here's why compostable bowls like the ones at Chipotle could be a public health concern". ABC News. Archived from the original on 21 Mar 2026. Retrieved 16 March 2026.
  64. ↑ Fassler, Joe (5 August 2019). "The bowls at Chipotle and Sweetgreen are supposed to be compostable. They contain cancer-linked "forever chemicals."". The Counter. Archived from the original on 21 Mar 2026. Retrieved 16 March 2026.
  65. ↑ Heasman, Chris (22 September 2020). "Scandals Chipotle Can Never Live Down". Mashed. Archived from the original on 21 Mar 2026. Retrieved 13 March 2026.
  66. ↑ Kakwani, Jigyasa (11 December 2025). "US Woman Claims She Bit Into Rodent Inside Chipotle Burrito Bowl, Sues Chain". NDTV. Archived from the original on 21 Mar 2026. Retrieved 14 March 2026.
  67. ↑ Edward, Reginald (14 March 2026). "Chipotle Lawsuit: Woman Claims Rodent in Burrito". Digital Chew. Archived from the original on 21 Mar 2026. Retrieved 14 March 2026.
  68. ↑ "A Statement from Chipotle on Food Safety". Chipotle Newsroom. 5 Aug 2026. Archived from the original on 18 Sep 2026. Retrieved 18 Sep 2026.
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